Items must be returned within 15 days of receipt.
The item must be unused and in the same condition that you received it. It must also be in the original packaging with factory tags still attached.
Customer is responsible for return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance.
Send your returns to:
3227 NE 2nd Avenue
Miami, Florida 33137 USA
Customer must include a copy of the invoice with your return to guarantee proper credit to your source of payment. Returns are typically processed with-in 3 days of receipt. Customers will receive confirmation email once the return is processed. With most banks, you will see your refund post to your original form of payment within 3-5 business days. International banks and some domestic banks can take 1 billing cycle in order for the refund to be posted to your account.
The following items are non- refundable or exchangeable:
Any “adult” item, this includes, but is not limited to: toys, personal items, c-rings, lube & supplements.
All clearance merchandise - items that are purchased at a discount of 50% or more off the original price.
Any item marked as final sale or as-is.
Any item with a built in C-Ring
If the order had free shipping and the returned items makes the order fall below the free shipping minimums, shipping charges will be deducted from the return based on the total of the items kept.
Creative Male actively monitors account activity for unusual order, payment or returns behavior. We reserve the right to refuse transactions, assess fees, and/or close accounts in these circumstances.
For items that are returnable (see policy above), we will happily exchange for a different size or color with-in 15 days. Please include in the return package a note with the size and color of the item that you would like to exchange the item for.