Return / Refund Policy


Returns

Items must be returned within 30 days of receipt.    The item must be unused and in the same condition that you received it.   It must also be in the original packaging with tags still remaining on the item.

Due to Florida State Law, underwear and swimwear may not be returned unless the wrong item was shipped or it came damaged. 

Please do not send your purchase back to the manufacturer.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the fault is with Creative Male (sending the wrong or damaged item).  You should consider using a trackable shipping service or purchasing shipping insurance.

Send your returns to:   Creative Male, 3227 NE 2nd Avenue,  Miami Florida US 33137.


Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. When you return the item, please let us know whether you wish to exchange the item for a different size, color or another item.  We will notify you by e-mail whether the item you would like to exchange for is available and when it will ship.  If you are seeking a refund, we will let you know if you are approved. Then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.